Help Desk How-To lives?

Some of you might have heard me talk about a position that I was offered with TiVo in San Francisco thanks to a website I had co-maintained some time ago. The website, called The Help Desk How-To, was geared towards teaching people in support roles how to be better at the soft-skills side of their job. Obviously the focus was with IT help desk employees, however with some very slight verbiage changes, the site can apply to nearly any type of support role, whether it be a plumber, a car mechanic, or a dentist.

With that said, I present to you the brand new (but not really): Help Desk How-To

I would really appreciate any comments on any of the articles, or even just the site itself. If you have any suggestions, I am definitely all ears, as I plan to grow the site into a portal where any company can direct their IT staff for some *ahem* guidance.

Make Gmail even more functional with Better Gmail Firefox add-on

Just today, I was browsing the Something Awful Forums when I happened upon a thread about a new Firefox add-on called “Better Gmail”. It claims to add a bunch of new features to Gmail when you install it along with providing a few skins to redesign the look of the site. At first, I was pretty skeptical about what it could do for me because I was of the mindset that Gmail was as damn close to perfect as any software offering would ever get.

Boy, was I wrong.

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