Some of you might have heard me talk about a position that I was offered with TiVo in San Francisco thanks to a website I had co-maintained some time ago. The website, called The Help Desk How-To, was geared towards teaching people in support roles how to be better at the soft-skills side of their job. Obviously the focus was with IT help desk employees, however with some very slight verbiage changes, the site can apply to nearly any type of support role, whether it be a plumber, a car mechanic, or a dentist.
With that said, I present to you the brand new (but not really): Help Desk How-To
I would really appreciate any comments on any of the articles, or even just the site itself. If you have any suggestions, I am definitely all ears, as I plan to grow the site into a portal where any company can direct their IT staff for some *ahem* guidance.